When a user visits the “support tickets” page of the HostVise framework they are greeted with two options. A user can retrieve an existing ticket by entering the identification number in the textbox. This identification number is sent to them when a ticket is originally opened. A user can submit a ticket if they are not logged in simply by entering their email address as identification.


When a user views a ticket, they see the entire conversation that has taken place between your company and them. Should the user have additional questions they can easily post a response via the textbox below the messages. Both the user and administrators are notified if the ticket has been submitted by someone using a customer account when the “the poster has verified their identity” message appears. Additionally, only the user/administrator can view this type of message. Someone with only the ticket number will receive a message that blocks them should they attempt to view it.


Admin Panel: Here you can view, delete and respond to support tickets opened by customers and website visitors. When a new ticket has been opened or a response has been posted it will show up here. Your response as well as the ticket number will be sent to the user in an automated email once submit the form. Should you feel that the ticket needs to be removed you can press the delete button next to the ticket.