The support ticket system is a fast and convenient way to stay in touch with your customers. Customers only need to be logged in to start a ticket, but logging in is not required to respond. This makes the likelihood of responding through tickets much greater.
 

Users can open a support ticket by clicking on the Support Center link in the front end. Once the ticket is opened users will receive an automated email notifying them that their ticket has been sent.

 
Administrators can manage tickets by logging into the admin panel and clicking on Support Center to view open tickets. Once a response is posted by the admin, the user will receive another automated email notifying them of the response.

 
Users can now view and repsond to the ticket without logging in!