The support ticket system is a fast and convenient way to stay in touch with your customers. Customers don’t need to have an account or be logged in to post/respond to a ticket. By making use of this easy to respond technique customers save time and therefore tend to be happier with your support.




   

Administrators can manage tickets by logging into the admin panel and clicking on Support Tickets to view all tickets. The tickets can be sorted by “newest”, “open”, and “closed”. Once a response is posted by the admin, the user will receive another automated email notifying them of the response.




   

Clicking view will allow you to see the conversation between you and the customer. Once an admin makes a post the user will be notified by email that the ticket has a response waiting for them to see. In addition you can mark the ticket “closed” to prevent anyone from making further posts to the ticket.